It is our promise to our guests that they will get the best rate available online for IHG® branded hotels when they make hotel room reservations directly with IHG®.

If a lower rate is available on a non-IHG website for an IHG branded hotel room, and that lower rate meets the requirements of the BPG Terms and Conditions, IHG will match the lower rate and provide the individual that submitted the BPG claim 5X (5 times) the IHG® One Rewards points on the room rate for that stay up to a 40,000-point maximum.

*These bonus points are only awarded to IHG® One Rewards Members.

If you have found a lower rate within an unofficial IHG platform, you can request the application of the lower rate by filling out the appropriate online request form. The request can only be made after booking through one of the official IHG channels (official website, call center or IHG App).

Once the Online Claim Form has been completed, IHG will independently determine the validity of any claim and will not review any ancillary documentation. For this reason, you will not need to attach screenshots, email communications or other evidence unless requested by IHG.

Once you have completed the Online Application Form IHG will take approximately 24 hours to process your application. If you do not receive any response within this period, you can send an email to bestpriceguarantee@ihg.com