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Personal Data Management Policy

The Crowne Plaza Hotel Verona site is owned by FORUM HOTEL SRL, the owner of the processing of your personal data.

We have adopted this privacy policy, which governs the treatment of information collected by Crowne Plaza Hotel Verona, as well as the reasons for collecting certain personal data related to you. Therefore, you must read this privacy policy before using the Crowne Plaza Hotel Verona website.

We process your personal data and guarantee their confidentiality and security.

Personal information collected:

When you visit Crowne Plaza Hotel Verona, we automatically collect certain information about your device, including information about your web browser, IP address, time zone and the cookies installed on your device. Additionally, as you browse the site, we collect information about the web pages or products viewed, websites or search terms referring to the site, and how you interact with the site. We refer to this automatically collected information as “device information”. In addition, we may collect personal data that you provide to us (including without limitation first name, last name, address, payment information, etc.) during registration to fulfill the agreement.

Why do we process data?

The security of customer data is our priority, therefore we only process user data that is strictly necessary to manage the site. The information collected automatically is used only to identify potential cases of abuse and establish statistics on the use of the site. This statistical information is not aggregated to identify a specific user of the system.

You are permitted to visit the site without disclosing information, by which you could be personally identified. If, however, you wish to use some of the site’s functions, or wish to receive newsletters or provide other details by filling in a contact form to request information, you may need to provide us with personal data such as email, name, surname, city of residence, organization and telephone number . You can choose not to provide personal data, however in this case you will not be able to use some functions of the site. For example, you will not be able to receive our newsletter or contact us directly from the site. Users who do not know which information is mandatory, can contact us at

Your rights:

If you are a European citizen, you have the following personal data rights:

  • The right to be informed.
  • The right to access.
  • The right to change.
  • The right to delete.
  • The right to restriction of processing.
  • The right to data portability.
  • The right to object.
  • The right in relation to decision making and automated profiling.

To exercise these rights, you can rely on the Privacy Center that we have made available to all our users, clicking here.

In addition, if you are a resident of the European Union, we process your information in order to enter into contracts with you (for example, if you order through the site), or otherwise satisfy our legitimate business interests set out above. Again, please note that information may be transferred outside of Europe, including to Canada and the United States.

Links to other sites:

Our site may contain links to other sites not operated or controlled by us. Please note that we are not responsible for the privacy practices of other sites or third parties. We invite you to pay attention if you leave the site and read the privacy statements of each site that may collect personal information.

Information security:

We secure the information you provide on controlled computer servers, a secure environment protected from unauthorized access, use or disclosure. We maintain reasonable physical, technical and administrative safeguards to protect against unauthorized access, use, modification and disclosure of the personal information we hold. Despite this, no data transmission over the Internet or wireless network can be completely guaranteed to be secure.

Legal notice:

We will disclose information we collect, use or receive when required or permitted by law, such as to comply with court orders or similar legal process, as well as when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to government requests.

Contact info:

For any question related to individual rights or personal information, you can send an email to or contact us by telephone using the contact details at the bottom of each of the pages on our website.

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